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Mediterranean ferry booking center

 

Reviews, opinions and comments of ok-ferry customers

Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.

AVERAGE RATING

4,81 / 5

Valutazione globale recensioni Traghettilines

Based on 39807 reviews

 

5
 
44255
4
 
5239
3
 
625
2
 
249
1
 
494
Pollice su recensioni 98% of our customers recommend our service to their friends.

Miles

October 2021

user-friendly website and outstanding customer service

Shauna

October 2021

Laura was lovely to speak with, very pro!

Maria

October 2021

Booking was super easy and quick, everything was correct. I hope the ferry trip is as good! Thanks.

Kj Ashley

October 2021

Easy booking processand assistance was just a phone call away

Ava

October 2021

great service and tickets arrived on time.

Peter

September 2021

Simple and fast, highly recommended...

Rimma

September 2021

The date of my ticket was incorrect, and I couldn't change it without paying the whole price again. The phone lines provided were not responding. Now, I have to pay twice for the incorrect service, and then spend time disputing the charges.

Misterferry replies:

Dear Customer, we kindly inform you that you have not made the payment twice, you have only paid the difference in fares between the journey on the wrong original date and the correct modified one. we remain at your disposal for any further information, the Staff of Traghettilines

Jessica

September 2021

fast and easy to understand

Stephen

September 2021

Professional staff... they help in really nice way

Paul

September 2021

we had a totally trouble-free experience while booking our tickets through okferry

Michael

September 2021

Claudia was amazing! Really appreciate for her patience and politeness when she is dealing with customers!

Emma

September 2021

I would like to share my most favourable experience with okferry, really easy and smooth

Sarah

September 2021

Due to Covid, my trip was canceled many times and they helped me to find the ebst solution thank you guys!

Ethan

September 2021

Hassle-free journey and amazing service provided

Eric

September 2021

Straightforward and best follow up ever!

Stephanie

September 2021

Fast answer and delivery and great customer service

Brian

September 2021

good experience from beginning to end.

Judith

September 2021

first class team!

Grace

September 2021

highly recommend! Will do it again :-)

Andrew

September 2021

we are delighted by our experience using OK-FERRY, great service and very efficient

Brian

September 2021

100% recommended fast and secure!

Jennifer

September 2021

Very professional and well worth it.

Danielle

September 2021

Well organized with attention to every detail.

Ross

August 2021

Fast, simple, totally legitimate. It seemed too easy at first but I got my tickets within minutes of payment in my email.

James

August 2021

I asked for a ferry on a particular date, somehow it reverted to the day before. I didn't notice it until the transaction was complete. I went to change it and they charged me 26.39 euros to change it. Even though I bought the Trip Cancellation Insurance. Seems a bit outrageous.

Misterferry replies:

Dear Customer, in case of changes or amendments to ticket already issued, allowed by the Terms and Conditions of the ferry Company involved, the Customer will be required to pay change fees according to the Company’s Transport, Conditions in addition to a fee owed to Traghettilines for each change or amendment as management fees. The Cancellation Coverage Appendix can be activated in case of cancellation, not in case of change. Best regards, the Staff of Ok-Ferry

George

August 2021

painless to purchase my ferry tickets for my vacation... fast service and prompt answers

Chloe

August 2021

Laura was a fantastic helper . She aided me in finding the best price.

Melinda

August 2021

we appreciate how quick and effective the answer was.Great customer service.

Alexis

August 2021

Purchasing a ticket is pretty simple.

Owen

August 2021

good platform for buying tickets ... Making a reservation just takes a few minutes

Katriona

August 2021

really user-friendly website and quick email confirmation

Erin

August 2021

I'd want to convey my appreciation to Martina for her help, I received a call handled in the most professional manner possible :-)

Steven

August 2021

100% satisfied

Tom

August 2021

Your website appealed to me as being highly user-friendly

Megan

August 2021

You're doing a fantastic job, in my opinion

Joshua

August 2021

Thank you for your exceptional help in getting a reimbursement for my cancelled ticket

Paul

August 2021

They provide quality service

Jamie

August 2021

they gave me a number of options! Thank you very much for your assistance

Max

August 2021

really happy with the ticket price that we spent

Jonathan

August 2021

great experience during the reserving procedure

Andrew

August 2021

I booked a ferry on the wrong date by mistake, emailed this company immediately while also purchasing tickets for the correct date. I asked for a refund and the company did not even respond.

Misterferry replies:

Dear Customer, we kindly inform you cancellation requests must be made by accessing directly to your User Area on our website. Best regards, The Staff of Ok-Ferry

Peter

August 2021

Supportive, offering best options for your sea travel

Vincent

August 2021

Great assistance and explaining the details of the ticket

Zachary

August 2021

super easy! he whole process was made so easy... would definitely rate this 5 stars 🌟

Conrad

August 2021

They go above and beyond to make the customers happy

Faith

August 2021

Great customer support: we had an issue with my our purchase and we weresurprised by the speed of response

Matthew

August 2021

I'm very happy with the mrferry service I've booked and look forward to future travels!

Andrew

August 2021

we have been using this website for 5 years and it gets better with every time

Chase

August 2021

excellent customer service and good listening skills

Kiera

August 2021

Very nice experience with okferry, great communications prior to our trip, I was able to get my boat fixed quickly.